Shipping Policy

Effective Date: December 25, 2024

At ShineSuri, we aim to provide our customers with reliable, fast, and secure shipping. This Shipping Policy outlines the terms and conditions regarding shipping methods, delivery times, shipping costs, and more. By making a purchase on our website, you agree to the terms stated in this policy.

1. Order Processing Time

All orders placed on our website are processed within 1-3 business days of receipt. Orders placed on weekends or holidays will be processed the next business day. We strive to dispatch all orders as quickly as possible; however, please be aware that during peak periods or promotional events, processing times may vary.

Once your order has been shipped, you will receive a confirmation email along with tracking information (if applicable), allowing you to track the progress of your shipment.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs. Shipping times depend on your selected shipping method and destination. Below are the estimated delivery times for each option:

  • Standard Shipping: Delivery within 5-7 business days (for domestic U.S. orders).
  • Expedited Shipping: Delivery within 2-4 business days (for domestic U.S. orders).
  • Overnight Shipping: Next-day delivery (only available for certain locations).
  • International Shipping: Delivery typically within 7-21 business days, depending on the destination and customs clearance.

Please note that the delivery times provided are estimates. Actual delivery may take longer due to unforeseen circumstances such as weather, customs delays, or issues with the carrier.

3. Shipping Rates

Shipping fees are calculated based on the size, weight, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase.

  • Domestic Shipping (U.S.): Rates will depend on the shipping method chosen.
  • International Shipping: International shipping rates will be calculated during checkout. Customs duties, taxes, and other fees may be applied depending on the destination country.

We periodically offer special promotions, including free shipping or discounted shipping on select orders. Be sure to check our website or sign up for our newsletter to stay informed about any shipping promotions.

4. Shipping Restrictions

We currently offer shipping to the following regions:

  • Domestic U.S. (including all 50 states, U.S. territories, and U.S. military addresses).
  • International Shipping: We ship to many countries around the world, including Canada, Europe, and parts of Asia. However, some countries may have restrictions or additional regulations, which may impact shipping availability.

Please note that P.O. Box addresses may not be eligible for certain shipping methods. We recommend using a physical address for faster and more reliable delivery.

5. Tracking Your Order

Once your order has shipped, we will send you an email with a tracking number. You can use this tracking number to monitor the status of your shipment via the carrier’s website. Please note that tracking information may take 24-48 hours to update after the shipment is processed.

If you have any issues with tracking your order or if you believe your shipment has been delayed, please reach out to our customer service team for assistance.

6. Shipping Delays

While we make every effort to ensure timely delivery, there are factors beyond our control that may lead to delays in shipping. These factors include but are not limited to:

  • Weather-related delays
  • Holidays or high-volume periods
  • Shipping carrier delays
  • Customs processing for international orders

If your shipment is delayed, we will do our best to keep you informed. Please note that we cannot guarantee delivery times, and delays caused by the carrier or external factors are not the responsibility of ShineSuri.

7. Lost or Damaged Packages

If your package is lost or damaged during transit, we are here to help resolve the issue:

  • Damaged Packages: If your order arrives damaged, please contact us within 7 days of receiving your package. Provide us with photos of the damage, and we will assist you in processing a return, replacement, or refund, based on the situation.
  • Lost Packages: If your package is marked as delivered but you have not received it, please contact the shipping carrier directly to investigate the status of the delivery. If you are unable to locate the package, contact us, and we will work with the carrier to resolve the issue.

Please note that we are not responsible for packages marked as “delivered” by the carrier that are lost after delivery. We recommend checking your tracking information and contacting the carrier promptly if you have not received your package.

8. Customs and Import Duties (for International Orders)

For international orders, please be aware that customs duties, taxes, and import fees may apply depending on the destination country. These fees are the responsibility of the customer and are not included in the total price of the order or the shipping costs.

ShineSuri is not responsible for delays or additional charges that may occur during customs processing. We recommend contacting your local customs office for more information regarding customs duties and taxes before placing your order.

9. Address Accuracy

To ensure that your order is delivered promptly and accurately, please double-check that all the shipping details you provide are correct. This includes your full name, street address, city, state, ZIP code, and phone number.

If you notice any mistakes after completing your order, please contact us immediately, and we will do our best to update your shipping information before the order is shipped. ShineSuri is not responsible for delays or errors caused by incorrect or incomplete shipping addresses.

10. Changes to the Shipping Policy

ShineSuri reserves the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page, along with the updated effective date. We encourage you to review this policy regularly to stay informed about any updates.

By completing a purchase, you agree to the current version of this Shipping Policy.

Contact Us

If you have any questions or need assistance with shipping, please don’t hesitate to contact our customer support team: