Return Policy for Shinesuri

Effective Date: December 25, 2024

At Shinesuri, we strive to provide our customers with high-quality products and a satisfying shopping experience. However, if for any reason you are not completely satisfied with your purchase, we offer a return and exchange policy to make the process as easy as possible.

Business Information:

1. Return Eligibility

We accept returns under the following conditions:

  • Timeframe: Returns must be initiated within 30 days of receiving your order. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
  • Condition: Items must be in new, unused, and unworn condition with all original tags, packaging, and accessories still attached. Products that have been used, altered, or damaged cannot be returned.
  • Proof of Purchase: You will need to provide a valid receipt or order confirmation email to process your return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Gift Cards.
  • Items on Sale: Products purchased on sale, clearance, or with any discount may not be returned or refunded unless defective.
  • Personalized or Custom Items: Any products that have been customized or made-to-order are not eligible for return unless they are defective or damaged.
  • Opened/Used Products: Any opened or used items such as hygiene-related products, cosmetics, and baby gear that cannot be resold for health and safety reasons.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at [email protected] or call us at (405) 547-1244 to request a return authorization (RMA). Please provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization (RMA): Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the items. This number must be included with your return package.

  3. Prepare the Return Package: Pack the item(s) securely in their original packaging (if available). Ensure that the product is unused and in sellable condition. Include the RMA number, proof of purchase, and any other requested documentation with the return shipment.

  4. Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect items). We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your return is safely delivered. Shinesuri is not responsible for lost return shipments.

  5. Processing Your Return: Once your return is received and inspected, we will process your refund or exchange request. We will notify you via email once your return has been processed. Please note that refunds may take several business days to appear in your account, depending on your payment provider.

4. Refunds and Exchanges

  • Refunds: If your return is approved, we will issue a refund to the original payment method used at the time of purchase. Please note that shipping fees are non-refundable. The refund will be processed once we have received and inspected the returned item.

  • Exchanges: If you wish to exchange a product for a different size, color, or style, please contact us as soon as possible. We will do our best to accommodate the exchange if the item is in stock. Exchanges may be subject to shipping fees if the new item differs in price or size.

  • Defective or Damaged Products: If the item is defective or was damaged during shipping, please contact us immediately with photographs of the damage or defect. We will cover return shipping costs and offer a full refund or replacement, depending on your preference.

5. Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank account again. Then, contact your credit card company or payment provider, as it may take some time before the refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

6. International Returns

If you are located outside the United States, we accept returns under the same guidelines mentioned above. However, international customers are responsible for return shipping fees and any applicable customs charges. Please contact us for more specific return instructions if you’re returning an item from outside the U.S.

7. Exchanges Due to Wrong Size or Preference

If you wish to exchange an item due to wrong size or preference, please refer to our Exchange Policy. Exchanges must be initiated within 30 days of receiving the product, and customers are responsible for return shipping fees. We recommend contacting customer service before initiating an exchange to ensure that the desired product is available.

8. Contact Us

If you have any questions regarding returns, please contact us: